Canada’s industry minister Francois-Philippe Champagne will meet with the head of Rogers Communications after a massive network outage that left millions of Canadians without cell service and internet on Friday.
Several Rogers customers continue to be without internet service, despite endless troubleshooting calls with Rogers’ customer service.
According to a statement from Champagne’s office, the minister will meet with Rogers CEO Tony Staffieri and other telecom leaders to discuss improving “the reliability of networks across Canada.”
Champagne said Rogers’ nationwide service disruption is “unacceptable.” The Minister says he has shared his views with the Rogers CEO.
“These services are vitally important for Canadians in their day-to-day life and we expect our telecom industry to meet the highest standards that Canadians rightly deserve,” the statement read.
On Saturday, Staffieri released a statement attributing the nationwide outage to a network system failure after a maintenance update.
“We know how much our customers rely on our networks and I sincerely apologize,” Staffieri said in the statement.
The massive network outage did not only affect Canadians’ ability to access the internet. Emergency services, travel and financial networks were also affected.
In addition, the Trudeau government’s mandatory pre-arrival platform for travellers, ArriveCAN, was also down due to the nationwide outage.
